Loyalty Program FAQ

Loyalty Program FAQ

How do I join the Loyalty Program?

Customers who have created accounts are automatically enrolled into our Loyalty Program. If you have not created an account, you can join the Loyalty Program by creating an account after your first purchase completion.

How do I earn points?

You will earn 10 points for each £1 spent in our store after you have enrolled into our Loyalty Program.

What kind of rewards can I redeem with points?

A reward is issued as a one-time-use discount code for a discount of £5, £10 or £20. Click your points total in the bottom right hand corner of your screen for details.

How do I redeem rewards?

You can redeem rewards through the Reward Redemption page, which can be accessed through the Loyalty Widget located at the bottom of the store (right hand side).

How do I use my rewards?

To use a reward, please remember to apply your discount code on the payment page during your next purchase. There is a discount code box on the left hand side of the payment page - enter your code in here - and click the APPLY button next to it. The page will refresh and the new discounted total will be shown.

You can always go to the My Rewards page to see all your discount codes (click on the rewards box at the bottom left of any page on our website.)